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Field services

The business solution for field services




Dedicated to the profession of field services, maintenance or after-sales services, Mov'age has developed a business solution to monitor in real-time the organisation, dispatching and reporting of work orders.
 
Thanks to a synchronisation software platform, the information from the field is send to the back office. The supervisor can communicate at any time with his mobile workforce.

This application is used in various sectors including maintenance services for gas-fired heating, air conditioning, elevators, IT , electronics, telecommunications infrastructure, water, electricity, homecare and in- home assistance for the elderly or disabled people...

 Fonctionalities


Mov’age software technologies allow companies to implement a mobile workforce management system providing:



  • Identification and visibility of technicians, dispatchning of tours according to competence

  • Triggering the planification or optimisation of tour itinirearies and work orders - preventive and curative maintenance 

  • Dispatching of tour itineraries to the mobile workforce on their mobile device (PDA, PDA rugged, Tablet PC…) via a wireless connection (GPRS/EDGE/3G/Wifi), access maps

  • Retrieving urgent messages or planning changes on PDA

  • Geolocalisation of technicians fleet, vehicles and navigation system

  • Real time workflow information on the web interface

  • On-line consultation of stocks and technicians' availability, or customers files

  • Real time planification of urgent  work orders

 Benefits


  • Reduction of journeys by 15% thanks to route optimization

  • Reduction of administrative management costs, reduction of data entry errors and paper work

  • Save time and increase the responsiveness of offices activities

  • Dematerialisation of documents thanks to customised electronic forms on mobile devices

  • Optimised management of field forces by end-to-end tracking of activity

  • Respect of demanding service level agreements, legislation and regulation

  • Add value to technicians' work with an intuitive and complete solution they will pick up with minimal training
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